Datahub customer service
Our expert service assists users in their day-to-day operations and helps ensure smooth and efficient use of Datahub.
Support Service is our primary contact channel. It should be used to submit all support requests related to operator corrections. The service can also be used to send inquiries, report incidents, and provide feedback.
Service in brief
Report a system disruption by phone
The phone service is intended for advising and supporting our business customers, as well as for reporting system disruptions. The service is available on weekdays from 7:00 to 19:00.
Tel. +358 30 636 4646
Consumer contact
Do you have a question about Datahub? We assist consumers through our contact form, which you can use to send us questions or feedback.
Service credentials
We create administrator accounts for our customers in the Datahub CMS user interface, the Datahub website, and Tepa. After the accounts have been created, the company’s administrators can grant access rights to other users within their organization.
Help and support
The Datahub instruction wiki and the Support Service knowledge base provide extensive guidance on using Datahub and managing user access. Assistance for the Support Service itself is available by contacting datahub@fingrid.fi.